Terms of service

Overview and seller

DRAFT — merchant details remain to be completed before publication.

Last updated: October 1, 2026. These policies apply to orders delivered to Canada.

This store is operated under the trading name Glycorae by [LEGAL SELLER NAME — TO BE COMPLETED], at [BUSINESS MAILING ADDRESS — TO BE COMPLETED]. Contact: ajuda@glycorae.pt. These terms apply to use of our store and orders delivered to Canada, together with the policy links below. The terms disclosed when you order govern that order, subject to mandatory law.

1. Accounts and eligibility

To place an order, you must be legally able to enter into the transaction in your province or territory, or have valid authorization from a person who is. Provide accurate contact and delivery information and protect your account credentials. Tell us promptly about suspected unauthorized account use.

2. Product information and safe use

Glycorae products are supplements, not a substitute for medical advice or treatment. Follow the actual product label, directions and warnings. Seek advice from a qualified healthcare professional if you take medication, are pregnant or breastfeeding, or have a medical condition. We do not guarantee an individual health result.

Products supplied in Canada must satisfy the applicable authorization, labelling and import requirements. This draft does not represent that an NPN or other licence has been obtained. A packaging design change cannot replace required product information or justify supplying a materially different product.

3. Orders and confirmation

Before submitting an order, review the item, quantity, subscription choice if any, currency, charges and delivery details. We provide an order confirmation. We may refuse or cancel an order for a genuine reason such as unavailability, payment failure, suspected fraud or a legal restriction, and will notify you and refund any payment taken for goods we do not supply. Any material change requires your agreement.

4. Prices, taxes and currency

The price and currency displayed when you order apply to that transaction. Do not assume English-language prices are in CAD. Any shipping, applicable taxes and other amounts collected by us are identified before payment. Import charges not collected at checkout may be assessed by customs or the carrier as explained in the Shipping Policy. We do not apply a later price change to an order already accepted.

5. Shipping and delivery

See the Shipping Policy. Canadian delivery estimates remain to be confirmed before launch. We do not exclude mandatory remedies for late, missing, damaged or incorrect deliveries or transfer all risk to you merely by handing a parcel to a carrier.

6. Intellectual property

Our branding and website material belong to Glycorae or their respective owners. You may view and use the store for personal shopping. Commercial reproduction or misuse of protected material requires the rights holder’s authorization, except where the law permits otherwise.

7. Optional tools

Some optional features are supplied by third parties and may have their own terms. Review them before use. Their involvement does not remove obligations we owe you for your purchase or personal information.

8. Third-party links

Links may take you to websites operated independently. We do not control their content or separate transactions. Review their terms and privacy information. This clause does not disclaim responsibility for a provider acting on our behalf where the law makes us responsible.

9. Shopify and payment providers

Shopify provides our commerce platform; your product purchase is from the legal seller identified above. Payment providers process transactions under applicable payment rules. Platform involvement does not waive consumer rights or rights against any party that the law makes responsible.

10. Privacy and marketing choices

See our Privacy Policy for personal information handling. Acceptance of a purchase agreement is not blanket consent to email, SMS or advertising tracking. Optional marketing choices are managed separately.

11. Reviews and submissions

Submit reviews and other content only if you have the right to do so. Reviews should reflect real experience and must not contain unlawful content or another person’s private information. By submitting a review for publication, you permit us to display it for its stated purpose. We will not rewrite it to falsely represent your experience.

12. Errors and corrections

If a material pricing or description error affects an order, we will contact you to explain it and offer appropriate options, including cancellation and refund where required. A website correction does not entitle us to add a charge or change goods already ordered without the agreement required by law.

13. Prohibited use

Do not use the store for fraud, unlawful activity, infringement, abusive content, interference with security or unauthorized access to other people’s information. We may restrict misuse while preserving legitimate order, refund and privacy rights.

14. Subscription agreement

A subscription is an optional recurring purchase governed by the Subscription and Cancellation Policy. Before payment, review the recurring amount, frequency, quantity and how to cancel. A first-order bundle does not itself define later renewal quantities; those must be stated in the selected plan.

15. Suspension or termination

We may suspend website access for a legitimate security or legal reason. This does not cancel our outstanding delivery, refund, privacy or other legal obligations. You may stop using the website and cancel future subscription renewals through the available management channels.

16. Warranties and statutory guarantees

Website content and availability may change, and occasional service interruptions may occur. Nothing in these terms excludes a mandatory warranty or guarantee relating to quality, safety, durability, conformity or fitness where applicable. Your product rights are not reduced by an “as is” description.

17. Responsibility and remedies

Each party remains responsible as required by applicable law. We do not exclude liability that cannot lawfully be excluded, including mandatory remedies for defective or misdescribed products. These terms do not impose a blanket liability cap on Canadian consumer claims.

18. Fair allocation of responsibility

You are responsible for information you knowingly supply incorrectly and for unlawful misuse of the store, subject to applicable law. We do not require you to indemnify us for our own fault or to surrender a statutory remedy.

19. Severability

If a clause is unenforceable, it applies only to the extent lawfully permitted or is treated as severed. The remaining terms continue where legally appropriate. Mandatory consumer law takes priority over conflicting clauses.

20. Policy documents and agreements

These terms and the policies disclosed for your order form the purchase conditions, together with any specific agreed offer. They do not erase a binding promise we made for that purchase or prevent you relying on rights provided by law. Retain your confirmation for your records.

21. Assignment

Any transfer of business obligations must comply with law and cannot reduce your existing consumer rights. You may exercise rights through an authorized representative where the law permits.

22. Applicable Canadian law and dispute rights

Mandatory Canadian federal, provincial and territorial consumer laws applicable to your transaction prevail. We do not require you to waive local statutory protections, agree to compulsory arbitration, waive a class proceeding right, or use a foreign court where such a restriction is prohibited. You may contact a competent consumer authority or bring a claim in a forum available under applicable law.

23. Language and accessibility

The English version is provided for English-speaking customers. Where French-language documents or another format are required by law, those requirements must be met. These terms do not obtain a waiver of French-language protections. The required French version for Quebec remains part of the launch preparation.

24. Changes to these terms

Updated terms apply prospectively, subject to required notice and consent. We will not retrospectively change the conditions of an accepted order or treat silence as consent to a material subscription change where the law requires agreement.

25. Contact and linked policies

Legal seller: [LEGAL SELLER NAME — TO BE COMPLETED]. Business mailing address: [BUSINESS MAILING ADDRESS — TO BE COMPLETED]. Customer support: ajuda@glycorae.pt.

Privacy · Returns and refunds · Shipping · Subscriptions and cancellations.

26. Promotional email and SMS

Promotional messages are optional and subject to the required consent, sender identification and unsubscribe facilities. Unsubscribing from marketing does not cancel a product subscription; use the subscription management link or contact us for that. Operational notices needed for an active order may still be sent.