Cancel or change your order
If you need to change your order, act quickly. Once your order has been processed, changes or cancellations may no longer be possible.
Order changes
Email ajuda@glycorae.pt as soon as possible with your order number and the change you need. We will check whether the order can still be changed before processing or dispatch. Changes are subject to confirmation.
Order cancellations
To request cancellation, contact ajuda@glycorae.pt as soon as possible with your order number. We will confirm whether processing has begun and whether cancellation is possible.
If the order has already been processed or shipped, read our refund policy for the return conditions. This does not limit any cancellation or refund right required by applicable law.
After shipment
Once an order has shipped, we may be unable to change the delivery details or stop the parcel. Contact us promptly so we can check the available options with the fulfillment partner or carrier.
You may request an eligible return after delivery under our refund policy. Applicable consumer rights remain unchanged.