Refund policy

United States returns

You have 30 days after receiving your order to request a return. Items must be unopened, unused, in their original packaging and in the same condition received. A receipt or other proof of purchase is required.

Request a return

Email ajuda@glycorae.pt with your order number and the items you wish to return. If approved, we will send return instructions and a return shipping label. Do not send items back before receiving instructions.

The return address will be provided in your approved return instructions. Contact us before sending any items back.

Damaged, incorrect or defective items

Inspect your order on arrival and contact us promptly if an item is damaged, defective or incorrect. Include your order number and a description; photographs can help us investigate. The unopened-item condition does not limit remedies for damaged, defective or incorrect goods.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval.

Subscriptions and consumer rights

Returning an order does not automatically cancel a subscription. Cancel future renewals through your secure subscription link or contact us for help. This policy does not limit rights or remedies required by applicable consumer law. These conditions apply to US orders; Portuguese and other EU orders are subject to the applicable local policy and statutory rights.