Privacy policy
Last updated: October 6, 2026. This notice applies to customers using our United States storefront.
Who is responsible
Glycorae is the store's trading name. The legal seller and privacy contact details are:
Legal seller name: ____________________
Registered business address: ____________________
Business registration / tax number: ____________________
Contact us at ajuda@glycorae.pt. For order inquiries, include your order number. Do not send payment-card details by email.
Information we collect
We collect the information you provide when placing an order, managing a subscription or contacting us, including your name, email, billing and delivery addresses, order details and communications. Payment providers process payment information; we do not ask you to send card details by email. Our store and its service providers also collect technical information such as IP address, browser and device information, cookie identifiers and interactions with the website.
How we use information
We use information to process and deliver orders, manage recurring subscriptions, provide order tracking and support, send service notifications, prevent fraud, maintain security, comply with legal obligations and improve our store. Where permitted and subject to your choices, we use information for marketing, advertising and measuring campaigns. You can unsubscribe from marketing emails using their unsubscribe link; essential order and subscription notifications are separate.
Service providers and sharing
Our store is hosted on Shopify. Information is shared as needed with payment providers, fulfillment partners, carriers, subscription and tracking services, and providers supporting our store, analytics or advertising. These currently include Seal Subscriptions for subscriptions, Track123 for tracking, and Meta integrations for advertising measurement. We may also disclose information where required by law, to protect legitimate rights or in connection with a business transfer.
Cookies and advertising choices
We use essential cookies for store functions, including cart and checkout. Analytics and advertising technologies may be used subject to applicable consent and opt-out requirements. Advertising-related disclosures may constitute a sale, sharing or targeted advertising under some US state laws. Where applicable, you may opt out through Your privacy choices and the store's privacy controls. We honor applicable browser-based opt-out signals as supported by our consent tools. Blocking cookies may affect some store functions.
International processing and retention
We operate from Portugal and use providers that may process information in other countries, including the United States. Where required, appropriate safeguards apply to international transfers. We retain information for as long as necessary for orders, subscriptions, customer support, security and applicable tax, accounting or legal obligations. Retention depends on the information and purpose.
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information, restrict or object to processing, withdraw consent, and opt out of certain advertising uses. Contact us to submit a request or appeal a decision where an appeal right applies. We may need to verify your identity without requesting unnecessary information. You may authorize an agent where the law permits. We will not discriminate against you for exercising applicable privacy rights. If GDPR applies, you may also complain to the relevant data protection authority.
Children and updates
Our store is not intended for children under 18. Contact us if you believe a child has provided personal information. We may update this notice and will post the revised date here.